Friday, 28 January 2011

Important Information for Buyers in the USA

Here's some info for those of you in the States who have bought from my Etsy shop recently:

In November the Department of Homeland Security instituted extra security measures on mail inbound to the US. This has meant that shipping times have been extended way beyond what we'd normally expect - up to 7 or 8 weeks instead of the normal 2 for Airmail. This is due to the DHS's need to restrict postal transit methods and to screen each item individually. More information can be found here:

http://www.dhs.gov/ynews/releases/pr_1289237893803.shtm

...and here:

http://www.etsy.com/storque/seller-handbook/an-important-note-on-international-postal-delays-11571/

Lots of sellers in the US - and thus lots of buyers in the US - are having to deal with this:

www.etsy.com/forums_thread.php?thread_id=6739394

The key thing to remember is that the mail is getting through, eventually. It's unfortunate and annoying that this is happening but there's nothing we can do about it - plus it's meant to be for our security, after all - so I'd ask for your patience and understanding if you're still waiting on one of my pieces to arrive. Thanks.

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